Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can submit requests here for the OIT Operations Center.
Service & Vendor Management
Modify a service
Required fields are marked with an asterisk*
{"xsrfToken":"7eb7cffedea2d58208eca7854461ac38eeddf739_lout","branding":{"id":"8","key":"bcrq","name":"OIT Operations Center","portalBaseUrl":"/helpcenter/special/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#7d2018","headerLinkHoverBGColor":"#7d2018","headerBadgeColor":"#7d2018"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/146fb63a-1ab3-44d7-b02e-3dc69416dfac/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0NmZiNjNhLTFhYjMtNDRkNy1iMDJlLTNkYzY5NDE2ZGZhYyI6WyJyZWFkIl19LCJleHAiOjE3OTQyMTE2MzEsIm5iZiI6MTc5NDIxMTAzMX0.4GlzZD7N41aYWAJ2-RzBGyrSt1stURvuCEpXwInZj3o&client=605c797e-e40e-43af-a5e4-6d05245f24c0&mode=fit","logoId":"146fb63a-1ab3-44d7-b02e-3dc69416dfac","isLogoAvailable":true,"helpCenterTitle":"Brown University Help Center","sharedPortalName":"Brown University Help Center","userInitialAnnouncementHeader":"How can we help you today?","userInitialAnnouncementMessageWiki":"<p>Type your issue or request in the search bar above to find relevant articles and forms instantly. If you prefer to browse, select a category below.</p>\n<p>If you have a Brown account, please log in for a wider range of request options.</p>","translations":{"en-US":{"helpCenterTitle":"Brown University Help Center","sharedPortalName":"Brown University Help Center","announcementHeader":"How can we help you today?","announcementMessage":"Type your issue or request in the search bar above to find relevant articles and forms instantly. If you prefer to browse, select a category below.\n\nIf you have a Brown account, please log in for a wider range of request options.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4e3629","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f6f9c27a-b38e-44e2-b441-fe865dfa14c0/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY2ZjljMjdhLWIzOGUtNDRlMi1iNDQxLWZlODY1ZGZhMTRjMCI6WyJyZWFkIl19LCJleHAiOjE3OTQyMTE2MzEsIm5iZiI6MTc5NDIxMTAzMX0.st5HOhF7ZtiEmbiTrB15w94RAMFlxFAufLGo7sH1N4o&client=605c797e-e40e-43af-a5e4-6d05245f24c0&height=300&mode=fit","bannerMediaApiFileId":"f6f9c27a-b38e-44e2-b441-fe865dfa14c0","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"8","key":"bcrq","projectId":10012,"serviceDeskId":8,"name":"OIT Operations Center","description":"<p>Welcome! You can submit requests here for the OIT Operations Center.</p>","portalBaseUrl":"/helpcenter/special/portal/8","onlyPortal":false,"reqTypes":[{"id":"534","name":"Decommission a Service","descriptionHtml":"","callToAction":"Decommission a Service","introHtml":"<p>This will set a service in the app portfolio to inactive</p>","icon":10496,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[162],"key":""},{"id":"535","name":"Define a Service","descriptionHtml":"","callToAction":"Define a Service","introHtml":"<p>Use this form to add a service in the JSM Application Portfolio.</p>","icon":10496,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[162],"key":""},{"id":"536","name":"Define New Vendor","descriptionHtml":"","callToAction":"Define New Vendor","introHtml":"<p>Only complete this form, if your service has a vendor and it was not listed in the Define a Service Request form. Once this form is complete, you can return to the Define a Service form and add your service and your vendor will be included in the list.</p>","icon":10496,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[162],"key":""},{"id":"537","name":"Modify a service","descriptionHtml":"","callToAction":"Modify a service","introHtml":"","icon":10496,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[162],"key":""},{"id":"126","name":"OIT Operations Center questions","descriptionHtml":"","callToAction":"OIT Operations Center questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10613,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[56],"key":""},{"id":"264","name":"Business System Change Request","descriptionHtml":"","callToAction":"Business System Change Request","introHtml":"","icon":10613,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[],"key":""},{"id":"127","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":56,"name":"General"},{"id":162,"name":"Service & Vendor Management"}],"orderMapping":{"432":[535,537,534,536],"162":[535,537,534,536],"54":[126],"56":[126]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9046b81a-6f7f-3847-a50c-64a94b34db47","appLinkName":"","appLinkUrl":"","spaceKey":"OOC","spaceName":"OIT Operations Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BCRQ","serviceDeskId":8,"kbLinkDomainURLs":["https://brown.atlassian.net","https://www.help.brown.edu"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BCRQ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE3MDk2OTQ1NDEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzk0MjEyMjMxLCJuYmYiOjE3OTQyMTEwMzEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.LbIPUGQQ_PyhVpA4qcPqCFgSEZb1-BzYumGLDL0uECw","targetCollection":"upload-user-collection-1709694541","endpointUrl":"https://api.media.atlassian.com","clientId":"605c797e-e40e-43af-a5e4-6d05245f24c0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"childReq":null,"reqCreate":{"id":537,"projectId":10012,"issueType":{"id":"10010","name":"[System] Service Request"},"form":{"name":"Modify a service","descriptionHtml":"","callToAction":"Modify a service","intro":"","instructions":"","icon":10496,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/helpcenter/special/portal/8/create/537","requestValidateBaseUrl":"/helpcenter/special/portal/8/validate/537","calendarParams":{"firstDay":0,"date":"2026-11-09T02:57:11-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9046b81a-6f7f-3847-a50c-64a94b34db47","appLinkName":"","appLinkUrl":"","spaceKey":"OOC","spaceName":"OIT Operations Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BCRQ","serviceDeskId":8,"kbLinkDomainURLs":["https://brown.atlassian.net","https://www.help.brown.edu"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE3MDk2OTQ1NDEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzk0MjEyMjMxLCJuYmYiOjE3OTQyMTEwMzEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.LbIPUGQQ_PyhVpA4qcPqCFgSEZb1-BzYumGLDL0uECw","targetCollection":"upload-user-collection-1709694541","endpointUrl":"https://api.media.atlassian.com","clientId":"605c797e-e40e-43af-a5e4-6d05245f24c0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":6005521079508857,"updated":"2025-06-17T22:08:38.015708696Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[537],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6005521079508857,"name":"Modify a Service","submit":{"lock":false,"pdf":false},"templateFormUuid":"e8576309-a3cb-473a-8af7-b659133d376f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"a1728b85-dcfa-4b05-8808-257c22636cad"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"f0a93150-42c8-46ea-a71a-2025201ea1e5"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"7b896afc-01bb-4c5a-9379-37fee117bbf1","width":760},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":4},"content":[{"type":"paragraph","attrs":{"localId":"8ca9cf02-84f2-41c0-9e62-62c17c88e595"},"content":[{"type":"text","text":"Please update each attribute that needs modification. Reference ","marks":[{"type":"strong"}]},{"type":"text","text":"Application Portfolio object schema","marks":[{"type":"link","attrs":{"href":"https://brown.atlassian.net/jira/assets/object-schema/3?view=list&typeId=25"}},{"type":"strong"}]},{"type":"text","text":" for list of services and its current attribute values.","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"adc66407-9a6a-4a41-81f7-afd4219914a6"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"106ab4c3-2f0c-4685-a0f5-144169cbbd21"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"79cbc567-455d-466f-aef5-f4482f1a2ea4"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"e2e34249-97f7-4e68-9b30-8d75fd31c739"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":3},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"57c5fd44-6687-4adb-a269-78cf7598cf38"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"ea9d115d-4c3c-4c5a-b112-db63fa35133c"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":3},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"0ca3a65c-9c0d-48b7-8141-bde77bc1e89d"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"dc3346e8-9afa-4052-a00d-f55daae8c8e4"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":3},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"6cab8f09-bca6-4580-8db3-e7c4da199540"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"d7599c23-8cae-4b80-91bc-fbaa139015ed"}},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":3},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"da2488d4-b232-4978-9e3b-45fc0b5b35d7"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"3c13eb69-047b-4429-8895-a9504727d675"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"8f892168-1162-451e-8144-b0807654ba73"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"4ffff7f5-d11f-4743-bb70-b23c29f2be2c"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"bc35e415-08ac-4bdd-8a4b-e562b8cd005a"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"318625ae-1355-4abb-88f3-7eb2c17249e7"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"d496907b-3e14-4977-8607-3b1e9c18bbf4"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"370f76d4-033a-4c75-8a29-f8e0296f6db9"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"5ebaa36f-9e7d-492b-abde-e78e990c593d"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"cb39d746-7f16-4f2d-a355-c3617f4bf503"}},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"dda79a1a-d511-4b5b-baba-9bfe1f149759"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"a8fd652b-bb78-40ba-bbae-5b5c0aafa5b4"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"026a3e0e-3219-414f-90b9-06b3806b1d17"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"5ec06fe9-b2fd-4cdc-9db7-634ac9be8e2d"}},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"a1c70518-beb1-487b-8abc-24bed96ac199"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"ae10d14e-8b7a-42d6-8a30-8cf032b1f9a3"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"7638bb15-85ee-488f-a581-b86760016785"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"225a4295-28e9-4ea7-89a7-6d2a818f8416"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"9855cdd7-050b-4854-8df6-d4224ffb5a19"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]}]}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"ob","label":"Department/Area","description":"","validation":{"rq":false},"jiraField":"customfield_10608","questionKey":""},"8":{"type":"cd","label":"PCI Compliance Required ","description":"","validation":{"rq":false},"jiraField":"customfield_10296","questionKey":""},"4":{"type":"ts","label":"Alias","description":"","validation":{"rq":false},"jiraField":"customfield_10576","questionKey":""},"33":{"type":"tl","label":"Requested Load Testing Date Range","description":"","validation":{"rq":false},"jiraField":"customfield_10583","questionKey":""},"22":{"type":"ob","label":"Business Criticality","description":"","validation":{"rq":false},"jiraField":"customfield_10609","questionKey":""},"26":{"type":"ob","label":"Vendor","description":"","validation":{"rq":false},"jiraField":"customfield_10130","questionKey":""},"13":{"type":"rt","label":"Critical Dates","description":"","validation":{"rq":false},"jiraField":"customfield_10582","questionKey":""},"5":{"type":"cd","label":"Status","description":"","validation":{"rq":false},"jiraField":"customfield_10575","questionKey":""},"10":{"type":"tu","label":"PCI URL","description":"","validation":{"rq":false},"jiraField":"customfield_10578","questionKey":""},"21":{"type":"ob","label":"DR Priority ","description":"","validation":{"rq":false},"jiraField":"customfield_10610","questionKey":""},"31":{"type":"cd","label":"Service Location ","description":"","validation":{"rq":false},"jiraField":"customfield_10137","questionKey":""},"2":{"type":"ob","label":"Service to Modify","description":"","validation":{"rq":false},"jiraField":"customfield_10847","questionKey":""},"18":{"type":"cl","label":"Customer Category","description":"","validation":{"rq":false},"jiraField":"customfield_10168","questionKey":""},"29":{"type":"tu","label":"Github Repository","description":"Please provide URL","validation":{"rq":false},"jiraField":"customfield_10611","questionKey":""},"3":{"type":"ts","label":"Name","description":"","validation":{"rq":false},"jiraField":"customfield_10090","questionKey":""},"28":{"type":"cd","label":"Authentication Service","description":"","validation":{"rq":false},"jiraField":"customfield_10143","questionKey":""},"19":{"type":"ts","label":"Subject-Matter Expert","description":"","validation":{"rq":false},"jiraField":"customfield_10849","questionKey":""},"23":{"type":"da","label":"Date Review By Business or IT Service Owner","description":"","validation":{"rq":false},"jiraField":"customfield_10613","questionKey":""},"15":{"type":"ts","label":"IT Service Owner Email","description":"","validation":{"rq":false},"jiraField":"customfield_10579","questionKey":""},"11":{"type":"rt","label":"Technical Support Groups","description":"Please write the name of new technical support group(s)","validation":{"rq":false},"jiraField":"customfield_10848","questionKey":""},"9":{"type":"tl","label":"Service Stakeholder Email","description":"","validation":{"rq":false},"jiraField":"customfield_10850","questionKey":""},"24":{"type":"ob","label":"Server Assets","description":"","validation":{"rq":false},"jiraField":"customfield_10150","questionKey":""},"16":{"type":"us","label":"Business Service Owner","description":"","validation":{"rq":false},"jiraField":"customfield_10166","questionKey":""},"6":{"type":"tu","label":"Service Documentation ","description":"Please enter URL","validation":{"rq":false},"jiraField":"customfield_10577","questionKey":""},"1":{"type":"tl","label":"Summary of Request ","description":"","validation":{"rq":false},"jiraField":"summary","questionKey":""},"17":{"type":"ts","label":"Business Owner Email","description":"","validation":{"rq":false},"jiraField":"customfield_10365","questionKey":""},"25":{"type":"cd","label":"Database Type","description":"","validation":{"rq":false},"jiraField":"customfield_10584","questionKey":""},"20":{"type":"cd","label":"Data Risk Classification","description":"","validation":{"rq":false},"jiraField":"customfield_10135","questionKey":""},"27":{"type":"cl","label":"Authorization Provider","description":"","validation":{"rq":false},"jiraField":"customfield_10144","questionKey":""},"30":{"type":"tu","label":"Stronghold Tenant MOU ","description":"Please provide URL","validation":{"rq":false},"jiraField":"customfield_10612","questionKey":""},"7":{"type":"rt","label":"Service Description ","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""}}},"uuid":"e8576309-a3cb-473a-8af7-b659133d376f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":6005521079508857,"updated":"2025-06-17T22:08:38.015708696Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[537],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":6005521079508857,"name":"Modify a Service","submit":{"lock":false,"pdf":false},"templateFormUuid":"e8576309-a3cb-473a-8af7-b659133d376f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"a1728b85-dcfa-4b05-8808-257c22636cad"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"f0a93150-42c8-46ea-a71a-2025201ea1e5"}},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"7b896afc-01bb-4c5a-9379-37fee117bbf1","width":760},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":4},"content":[{"type":"paragraph","attrs":{"localId":"8ca9cf02-84f2-41c0-9e62-62c17c88e595"},"content":[{"type":"text","text":"Please update each attribute that needs modification. Reference ","marks":[{"type":"strong"}]},{"type":"text","text":"Application Portfolio object schema","marks":[{"type":"link","attrs":{"href":"https://brown.atlassian.net/jira/assets/object-schema/3?view=list&typeId=25"}},{"type":"strong"}]},{"type":"text","text":" for list of services and its current attribute values.","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"adc66407-9a6a-4a41-81f7-afd4219914a6"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"106ab4c3-2f0c-4685-a0f5-144169cbbd21"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"79cbc567-455d-466f-aef5-f4482f1a2ea4"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"e2e34249-97f7-4e68-9b30-8d75fd31c739"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":3},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"57c5fd44-6687-4adb-a269-78cf7598cf38"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"ea9d115d-4c3c-4c5a-b112-db63fa35133c"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":3},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"0ca3a65c-9c0d-48b7-8141-bde77bc1e89d"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"dc3346e8-9afa-4052-a00d-f55daae8c8e4"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":3},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"6cab8f09-bca6-4580-8db3-e7c4da199540"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"d7599c23-8cae-4b80-91bc-fbaa139015ed"}},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":3},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"da2488d4-b232-4978-9e3b-45fc0b5b35d7"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"3c13eb69-047b-4429-8895-a9504727d675"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"8f892168-1162-451e-8144-b0807654ba73"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"4ffff7f5-d11f-4743-bb70-b23c29f2be2c"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"bc35e415-08ac-4bdd-8a4b-e562b8cd005a"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"318625ae-1355-4abb-88f3-7eb2c17249e7"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"d496907b-3e14-4977-8607-3b1e9c18bbf4"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"370f76d4-033a-4c75-8a29-f8e0296f6db9"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"5ebaa36f-9e7d-492b-abde-e78e990c593d"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"cb39d746-7f16-4f2d-a355-c3617f4bf503"}},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"dda79a1a-d511-4b5b-baba-9bfe1f149759"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"a8fd652b-bb78-40ba-bbae-5b5c0aafa5b4"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"026a3e0e-3219-414f-90b9-06b3806b1d17"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":26},"layout":"default","localId":"5ec06fe9-b2fd-4cdc-9db7-634ac9be8e2d"}},{"type":"paragraph","content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"a1c70518-beb1-487b-8abc-24bed96ac199"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":28},"layout":"default","localId":"ae10d14e-8b7a-42d6-8a30-8cf032b1f9a3"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"7638bb15-85ee-488f-a581-b86760016785"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":30},"layout":"default","localId":"225a4295-28e9-4ea7-89a7-6d2a818f8416"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"9855cdd7-050b-4854-8df6-d4224ffb5a19"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{},"content":[{"type":"paragraph","content":[]}]}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"ob","label":"Department/Area","description":"","validation":{"rq":false},"jiraField":"customfield_10608","questionKey":""},"8":{"type":"cd","label":"PCI Compliance Required ","description":"","validation":{"rq":false},"jiraField":"customfield_10296","questionKey":""},"4":{"type":"ts","label":"Alias","description":"","validation":{"rq":false},"jiraField":"customfield_10576","questionKey":""},"33":{"type":"tl","label":"Requested Load Testing Date Range","description":"","validation":{"rq":false},"jiraField":"customfield_10583","questionKey":""},"22":{"type":"ob","label":"Business Criticality","description":"","validation":{"rq":false},"jiraField":"customfield_10609","questionKey":""},"26":{"type":"ob","label":"Vendor","description":"","validation":{"rq":false},"jiraField":"customfield_10130","questionKey":""},"13":{"type":"rt","label":"Critical Dates","description":"","validation":{"rq":false},"jiraField":"customfield_10582","questionKey":""},"5":{"type":"cd","label":"Status","description":"","validation":{"rq":false},"jiraField":"customfield_10575","questionKey":""},"10":{"type":"tu","label":"PCI URL","description":"","validation":{"rq":false},"jiraField":"customfield_10578","questionKey":""},"21":{"type":"ob","label":"DR Priority ","description":"","validation":{"rq":false},"jiraField":"customfield_10610","questionKey":""},"31":{"type":"cd","label":"Service Location ","description":"","validation":{"rq":false},"jiraField":"customfield_10137","questionKey":""},"2":{"type":"ob","label":"Service to Modify","description":"","validation":{"rq":false},"jiraField":"customfield_10847","questionKey":""},"18":{"type":"cl","label":"Customer Category","description":"","validation":{"rq":false},"jiraField":"customfield_10168","questionKey":""},"29":{"type":"tu","label":"Github Repository","description":"Please provide URL","validation":{"rq":false},"jiraField":"customfield_10611","questionKey":""},"3":{"type":"ts","label":"Name","description":"","validation":{"rq":false},"jiraField":"customfield_10090","questionKey":""},"28":{"type":"cd","label":"Authentication Service","description":"","validation":{"rq":false},"jiraField":"customfield_10143","questionKey":""},"19":{"type":"ts","label":"Subject-Matter Expert","description":"","validation":{"rq":false},"jiraField":"customfield_10849","questionKey":""},"23":{"type":"da","label":"Date Review By Business or IT Service Owner","description":"","validation":{"rq":false},"jiraField":"customfield_10613","questionKey":""},"15":{"type":"ts","label":"IT Service Owner Email","description":"","validation":{"rq":false},"jiraField":"customfield_10579","questionKey":""},"11":{"type":"rt","label":"Technical Support Groups","description":"Please write the name of new technical support group(s)","validation":{"rq":false},"jiraField":"customfield_10848","questionKey":""},"9":{"type":"tl","label":"Service Stakeholder Email","description":"","validation":{"rq":false},"jiraField":"customfield_10850","questionKey":""},"24":{"type":"ob","label":"Server Assets","description":"","validation":{"rq":false},"jiraField":"customfield_10150","questionKey":""},"16":{"type":"us","label":"Business Service Owner","description":"","validation":{"rq":false},"jiraField":"customfield_10166","questionKey":""},"6":{"type":"tu","label":"Service Documentation ","description":"Please enter URL","validation":{"rq":false},"jiraField":"customfield_10577","questionKey":""},"1":{"type":"tl","label":"Summary of Request ","description":"","validation":{"rq":false},"jiraField":"summary","questionKey":""},"17":{"type":"ts","label":"Business Owner Email","description":"","validation":{"rq":false},"jiraField":"customfield_10365","questionKey":""},"25":{"type":"cd","label":"Database Type","description":"","validation":{"rq":false},"jiraField":"customfield_10584","questionKey":""},"20":{"type":"cd","label":"Data Risk Classification","description":"","validation":{"rq":false},"jiraField":"customfield_10135","questionKey":""},"27":{"type":"cl","label":"Authorization Provider","description":"","validation":{"rq":false},"jiraField":"customfield_10144","questionKey":""},"30":{"type":"tu","label":"Stronghold Tenant MOU ","description":"Please provide URL","validation":{"rq":false},"jiraField":"customfield_10612","questionKey":""},"7":{"type":"rt","label":"Service Description ","description":"","validation":{"rq":false},"jiraField":"description","questionKey":""}}},"uuid":"e8576309-a3cb-473a-8af7-b659133d376f"},"linkedJiraFields":["customfield_10090","customfield_10150","description","customfield_10130","customfield_10296","customfield_10850","customfield_10135","customfield_10575","customfield_10576","customfield_10847","customfield_10848","customfield_10849","customfield_10608","customfield_10609","summary","customfield_10582","customfield_10143","customfield_10583","customfield_10144","customfield_10584","customfield_10166","customfield_10365","customfield_10168","customfield_10577","customfield_10137","customfield_10610","customfield_10578","customfield_10611","customfield_10579","customfield_10612","customfield_10613"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}