{"xsrfToken":"16d5dc25251686ed28f99161a9ff10293ee690ef_lout","branding":{"id":"16","key":"os","name":"OIT Storage","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/146fb63a-1ab3-44d7-b02e-3dc69416dfac/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0NmZiNjNhLTFhYjMtNDRkNy1iMDJlLTNkYzY5NDE2ZGZhYyI6WyJyZWFkIl19LCJleHAiOjE3OTE2NzYyMzMsIm5iZiI6MTc5MTY3NTYzM30.AX9vh3Y0l7dWLB5BOdOSDHfEz-ty977Pc4eAbRfsHM0&client=605c797e-e40e-43af-a5e4-6d05245f24c0&mode=fit","logoId":"146fb63a-1ab3-44d7-b02e-3dc69416dfac","isLogoAvailable":true,"helpCenterTitle":"Brown University Help Center","sharedPortalName":"Brown University Help Center","userInitialAnnouncementHeader":"Looking for MyAccount administrative functions?","userInitialAnnouncementMessageWiki":"<p>If you use the MyAccount website to access the People search or Sponsored ID functions, please note the recent announcement sent to your email.</p>\n<p>The website can now be found at <a href=\"https://admin.myaccount.brown.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://admin.myaccount.brown.edu</a> and it requires that you are either on the campus network or using the Brown VPN.</p>","translations":{"en-US":{"helpCenterTitle":"Brown University Help Center","sharedPortalName":"Brown University Help Center","announcementHeader":"Looking for MyAccount administrative functions?","announcementMessage":"If you use the MyAccount website to access the People search or Sponsored ID functions, please note the recent announcement sent to your email.\n\nThe website can now be found at https://admin.myaccount.brown.edu and it requires that you are either on the campus network or using the Brown VPN.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4e3629","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3c134bb7-ce78-403d-b88c-590869613a33/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNjMTM0YmI3LWNlNzgtNDAzZC1iODhjLTU5MDg2OTYxM2EzMyI6WyJyZWFkIl19LCJleHAiOjE3OTE2NzYyMzMsIm5iZiI6MTc5MTY3NTYzM30.NYf_t3Rz1MjlDkODc_fTRg03pcVOqOEv9lTBxrYeDIY&client=605c797e-e40e-43af-a5e4-6d05245f24c0&height=300&mode=fit","bannerMediaApiFileId":"3c134bb7-ce78-403d-b88c-590869613a33","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4e3629","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"16","key":"os","projectId":10031,"serviceDeskId":16,"name":"OIT Storage","description":"<p>Welcome! You can raise a request for OIT Storage using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/16","onlyPortal":false,"reqTypes":[{"id":"468","name":"Hibernate Service Request","descriptionHtml":"","callToAction":"Hibernate Service Request","introHtml":"<p>Use this form to request Starfish and Hibernate services (Archive/Delete/Recover)</p>","icon":10772,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10772","groups":[55],"key":""},{"id":"1710","name":"NAS Migration","descriptionHtml":"","callToAction":"NAS Migration","introHtml":"<p>Use this form to request the migration of an existing Network Attached Storage (NAS) share to a new destination. This request is for IT support technicians to initiate data transfer, verify permissions, and schedule the transition from the source path to the target environment.</p>","icon":10473,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[55],"key":""},{"id":"263","name":"NAS Storage Request","descriptionHtml":"","callToAction":"NAS Storage Request","introHtml":"<p>Use this form to request storage for Departments or Research (SMB and NFSv4 Protocols ONLY)</p>","icon":10607,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[55],"key":""},{"id":"217","name":"OIT Storage Team Help","descriptionHtml":"","callToAction":"OIT Storage Team Help","introHtml":"<p>For all other general inquiries and support regarding Storage services, please use this form.</p>","icon":10607,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[55],"key":""},{"id":"262","name":"Quota Change / Inquiry Request","descriptionHtml":"","callToAction":"Quota Change / Inquiry Request","introHtml":"<p>Use this form to request a Quota change (Add/Modify/Remove) to an existing storage environment</p>","icon":10607,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[55],"key":""},{"id":"216","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"219","name":"Quota Increase Request (Deprecated)","descriptionHtml":"","callToAction":"Quota Increase Request (Deprecated)","introHtml":"<p>Use this form to request a increase to an existing storage environment</p>","icon":10608,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[],"key":""},{"id":"218","name":"Research Storage Request (Deprecated)","descriptionHtml":"","callToAction":"Research Storage Request (Deprecated)","introHtml":"<p>This request type is commonly used by a researcher to obtain a network storage folder.</p>","icon":10609,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[],"key":""}],"reqGroups":[{"id":55,"name":"General"}],"orderMapping":{"634":[1642,1641,1640],"55":[263,262,468,673,1035,1441,1474,217,1710]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9046b81a-6f7f-3847-a50c-64a94b34db47","appLinkName":"","appLinkUrl":"","spaceKey":"OS","spaceName":"OIT Storage","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OS","serviceDeskId":16,"kbLinkDomainURLs":["https://brown.atlassian.net","https://www.help.brown.edu"]},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tOTI2NDA1MjQ3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3OTE2NzY4MzMsIm5iZiI6MTc5MTY3NTYzMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-7R6mloUQRG_l9TVIP68dlvfwaP6Uxf_ydo5YjyuOjc","targetCollection":"upload-user-collection-926405247","endpointUrl":"https://api.media.atlassian.com","clientId":"605c797e-e40e-43af-a5e4-6d05245f24c0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"52f98d92-ffba-450b-97f2-2b257763334f","name":"Admin","categoryUrl":"https://www.help.brown.edu/servicedesk/customer/portal/16/topic/52f98d92-ffba-450b-97f2-2b257763334f","lastUpdated":"1739199226597","createdAt":"1733347606720"}]},"locale":"en-US","i18nTranslations":{}},"sharedPortal":{"name":"Brown University Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://brown.atlassian.net/wiki","kbLinkDomainURLs":["https://brown.atlassian.net","https://www.help.brown.edu"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}