{"xsrfToken":"9d2b100ee8b49a7ccba7dab45b93514f94ac9b0f_lout","branding":{"id":"322","key":"help","name":"IT Help","portalBaseUrl":"/servicedesk/customer/portal/322"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/146fb63a-1ab3-44d7-b02e-3dc69416dfac/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0NmZiNjNhLTFhYjMtNDRkNy1iMDJlLTNkYzY5NDE2ZGZhYyI6WyJyZWFkIl19LCJleHAiOjE3ODgzOTMyMjYsIm5iZiI6MTc4ODM5MjYyNn0.0EadNcOBhQcudAh8bVQSlZyIXRzMq0po_gA67bQtFWg&client=605c797e-e40e-43af-a5e4-6d05245f24c0&mode=fit","logoId":"146fb63a-1ab3-44d7-b02e-3dc69416dfac","isLogoAvailable":true,"helpCenterTitle":"Help Center for OIT","sharedPortalName":"Help Center for OIT","userInitialAnnouncementHeader":"Welcome to our new service portal!","userInitialAnnouncementMessageWiki":"<p>Use this portal to search for Knowledgebase articles or to submit a general request for IT help.</p>\n<p>As it is being developed, some request types are only available on our legacy <a href=\"https://ithelp.brown.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">IT Help portal</a>. Please continue to use the legacy portal to submit Access requests, Workday requests, Research Administration Information Systems requests, and other custom forms until they are moved to this portal later in 2026.</p>","translations":{"en-US":{"helpCenterTitle":"Help Center for OIT","sharedPortalName":"Help Center for OIT","announcementHeader":"Welcome to our new service portal!","announcementMessage":"Use this portal to search for Knowledgebase articles or to submit a general request for IT help.\n\nAs it is being developed, some request types are only available on our legacy [IT Help portal|https://ithelp.brown.edu]. Please continue to use the legacy portal to submit Access requests, Workday requests, Research Administration Information Systems requests, and other custom forms until they are moved to this portal later in 2026.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4e3629","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3c134bb7-ce78-403d-b88c-590869613a33/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNjMTM0YmI3LWNlNzgtNDAzZC1iODhjLTU5MDg2OTYxM2EzMyI6WyJyZWFkIl19LCJleHAiOjE3ODgzOTMyMjYsIm5iZiI6MTc4ODM5MjYyNn0.ncKDBMijCK_K__aF0ZrxzLj84mN_I7N_ywJrzGIOXKs&client=605c797e-e40e-43af-a5e4-6d05245f24c0&height=300&mode=fit","bannerMediaApiFileId":"3c134bb7-ce78-403d-b88c-590869613a33","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4e3629","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"322","key":"help","projectId":10504,"serviceDeskId":322,"name":"IT Help","description":"<p>Welcome to the Help Center for the Office of Information Technology (OIT).</p>","portalBaseUrl":"/servicedesk/customer/portal/322","onlyPortal":false,"reqTypes":[{"id":"1825","name":"IBES Financial Support","descriptionHtml":"","callToAction":"IBES Financial Support","introHtml":"<p>Seek guidance related to an IBES financial issue</p>","icon":10515,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[803],"key":""},{"id":"1824","name":"IBES Financial Transaction","descriptionHtml":"","callToAction":"IBES Financial Transaction","introHtml":"<p>Process a financial transaction through IBES</p>","icon":10653,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10653","groups":[803],"key":""},{"id":"1341","name":"Make a new request","descriptionHtml":"","callToAction":"Make a new request","introHtml":"<p>Ask a question<br> Order new equipment or services<br> Make a change to existing equipment or services</p>","icon":10724,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10724","groups":[601],"key":""},{"id":"1784","name":"Public Safety Access Control Requests","descriptionHtml":"","callToAction":"Public Safety Access Control Requests","introHtml":"","icon":10504,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[768],"key":""},{"id":"1606","name":"Report a problem","descriptionHtml":"","callToAction":"Report a problem","introHtml":"<p>Tell us about technology that is not working or unavailable.</p>","icon":10738,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[601],"key":""},{"id":"1607","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"1336","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"1827","name":"Hardware Service Request","descriptionHtml":"","callToAction":"Hardware Service Request","introHtml":"<p>Request new devices, accessories, or printers, as well as endpoint repair and shipping services.</p>","icon":10470,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"1676","name":"InterMapper Devices","descriptionHtml":"","callToAction":"InterMapper Devices","introHtml":"<p>InterMapper Device Tickets</p>","icon":10470,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"1826","name":"Questions","descriptionHtml":"","callToAction":"Questions","introHtml":"<p>Request type used by live chat for fallback, only when other request types don't work.</p>","icon":10466,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"1677","name":"Supporting Work","descriptionHtml":"","callToAction":"Supporting Work","introHtml":"","icon":10511,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":601,"name":"Get IT Help"},{"id":768,"name":"Request Access"},{"id":803,"name":"IBES Requests"}],"orderMapping":{"769":[1779,1781],"767":[1780],"768":[1780,1783,1784],"803":[1825,1824],"498":[1341],"601":[1606,1341]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9046b81a-6f7f-3847-a50c-64a94b34db47","appLinkName":"","appLinkUrl":"","spaceKey":"kb","spaceName":"IT Help Knowledgebase","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":322,"kbLinkDomainURLs":["https://brown.atlassian.net","https://www.help.brown.edu"]},"createPermission":true,"portalAnnouncement":{"portalId":322,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEyNzk0NjA1MTYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg4MzkzODI2LCJuYmYiOjE3ODgzOTI2MjYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.SVRln4YT7snUfi1CL3rqkrArfmsHldcrmHx_d8ZHyAw","targetCollection":"upload-user-collection-1279460516","endpointUrl":"https://api.media.atlassian.com","clientId":"605c797e-e40e-43af-a5e4-6d05245f24c0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"kbPage":{"id":4445601835,"title":"Configure BrownAlert Emergency Notifications","url":"https://www.help.brown.edu/rest/servicedesk/knowledgebase/latest/articles/view/4445601835","space":{"key":"kb","name":"IT Help Knowledgebase","id":4071227400},"serviceDeskIds":[322],"appLinkId":"9046b81a-6f7f-3847-a50c-64a94b34db47","idInString":"4445601835","projects":[{"projectId":10504,"serviceDeskId":322,"portalId":322}]}}