Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"f5e10a5a95cb8d05cca448cfe3b32fa9e83c00fc_lout","branding":{"id":"16","key":"os","name":"OIT Storage","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8f28c4ae-0eec-4b75-9e65-09f427b8a235/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmMjhjNGFlLTBlZWMtNGI3NS05ZTY1LTA5ZjQyN2I4YTIzNSI6WyJyZWFkIl19LCJleHAiOjE3Nzc1NDIyNDgsIm5iZiI6MTc3NzU0MTY0OH0._NMI9tZXNaIHTwlQBp3qWbJBCHMNd3BQG-tFBEIrWA4&client=605c797e-e40e-43af-a5e4-6d05245f24c0&mode=fit","logoId":"8f28c4ae-0eec-4b75-9e65-09f427b8a235","isLogoAvailable":true,"helpCenterTitle":"OIT Help Center","sharedPortalName":"OIT Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"OIT Help Center","sharedPortalName":"OIT Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ed1c24","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/646abeef-3c4f-4732-93a3-e4ebd6494a89/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0NmFiZWVmLTNjNGYtNDczMi05M2EzLWU0ZWJkNjQ5NGE4OSI6WyJyZWFkIl19LCJleHAiOjE3Nzc1NDIyNDgsIm5iZiI6MTc3NzU0MTY0OH0.FpPjyobEX0qBIoxtyKF4Q5Zd3KWiNmuXmKMQv0x8Xq8&client=605c797e-e40e-43af-a5e4-6d05245f24c0&height=300&mode=fit","bannerMediaApiFileId":"646abeef-3c4f-4732-93a3-e4ebd6494a89","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ed1c24","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"16","key":"os","projectId":10031,"serviceDeskId":16,"name":"OIT Storage","description":"<p>Welcome! You can raise a request for OIT Storage using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/16","reqTypes":[{"id":"468","name":"Hibernate Service Request","descriptionHtml":"","callToAction":"Hibernate Service Request","introHtml":"<p>Use this form to request Starfish and Hibernate services (Archive/Delete/Recover)</p>","icon":10772,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10772","groups":[55],"key":""},{"id":"263","name":"NAS Storage Request","descriptionHtml":"","callToAction":"NAS Storage Request","introHtml":"<p>Use this form to request storage for Departments or Research (SMB and NFSv4 Protocols ONLY)</p>","icon":10607,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[55],"key":""},{"id":"217","name":"OIT Storage Team Help","descriptionHtml":"","callToAction":"OIT Storage Team Help","introHtml":"<p>For all other general inquiries and support regarding Storage services, please use this form.</p>","icon":10607,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[55],"key":""},{"id":"262","name":"Quota Change / Inquiry Request","descriptionHtml":"","callToAction":"Quota Change / Inquiry Request","introHtml":"<p>Use this form to request a Quota change (Add/Modify/Remove) to an existing storage environment</p>","icon":10607,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[55],"key":""},{"id":"216","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"219","name":"Quota Increase Request (Deprecated)","descriptionHtml":"","callToAction":"Quota Increase Request (Deprecated)","introHtml":"<p>Use this form to request a increase to an existing storage environment</p>","icon":10608,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[],"key":""},{"id":"218","name":"Research Storage Request (Deprecated)","descriptionHtml":"","callToAction":"Research Storage Request (Deprecated)","introHtml":"<p>This request type is commonly used by a researcher to obtain a network storage folder.</p>","icon":10609,"iconUrl":"https://www.help.brown.edu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[],"key":""}],"reqGroups":[{"id":55,"name":"General"}],"orderMapping":{"55":[263,262,468,673,1035,1441,1474,217]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9046b81a-6f7f-3847-a50c-64a94b34db47","appLinkName":"","appLinkUrl":"","spaceKey":"OS","spaceName":"OIT Storage","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OS","serviceDeskId":16,"kbLinkDomainURLs":["https://brown.atlassian.net","https://www.help.brown.edu"]},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDVjNzk3ZS1lNDBlLTQzYWYtYTVlNC02ZDA1MjQ1ZjI0YzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIxMDU0OTU1NzYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc3NTQyODQ4LCJuYmYiOjE3Nzc1NDE2NDgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.4zOJrZ2LYBlSixxjBaNdUYivDtdkPXijs7ejLK9LHow","targetCollection":"upload-user-collection-2105495576","endpointUrl":"https://api.media.atlassian.com","clientId":"605c797e-e40e-43af-a5e4-6d05245f24c0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"52f98d92-ffba-450b-97f2-2b257763334f","name":"Admin","categoryUrl":"https://www.help.brown.edu/servicedesk/customer/portal/16/topic/52f98d92-ffba-450b-97f2-2b257763334f","lastUpdated":"1739199226597","createdAt":"1733347606720"}]}},"sharedPortal":{"name":"OIT Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://brown.atlassian.net/wiki","kbLinkDomainURLs":["https://brown.atlassian.net","https://www.help.brown.edu"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}